Responsibilities:

• Responding to customer queries in a timely and accurate way, via email, live chat and phone
• Providing consultations on the company’s services
• Familiarize yourself with new products and services as they are introduced.
• Immediately escalate the issues that you are not equipped to deal with
• Working with the database.

Requirements:

• A positive attitude and the ability to build relationships with customers
• High-quality written and spoken communication in Spanish and good command of Russian ( B1-2)
• Aptitude for learning, ability to handle stress and results oriented
• Ability to work in a team.

Benefits:

• Friendly working environment with supportive and motivating staff to help you to succeed
• Training, probation period, mentoring for new specialists
• Opportunity to work remotely from all around the world Comfortable and fully accommodated office with convenient location by Vazha Pshavela metro station
• 12-hour shift schedule 2/2 with minimum 15 shift a month ( day shift 10:00-22:00/ night shift 22:00- 10:00 )
• Employment in accordance with the labor code of Republic of Georgia.
• Competitive salary and monthly bonus
• Health insurance
• Free lunches , tea and coffee breaks